Quality Assurance

Contract: N00178-14-D-7469

REK is committed to ensuring quality products and services to better serve our Navy customer needs and to ensure the continuation of high quality performance in our support. At REK, quality extends far beyond management inspection of the final product. Our quality system is an institutionalized part of our contract, cost, and management approach. As part of our quality system, we continuously pursue opportunities to improve current quality assurance practices to ensure we are providing deliverables that are technically accurate and meet all applicable content and format requirements. REK quality management begins with the following principles: Quality control is a team effort – everyone plays a part. Quality management is comprehensive and is applied across all processes, both technical and management. All stages of our work are subject to quality control. Our quality system reflects commitment to continuous process improvement within the entire program. The major components of the program support project planning, process development, record keeping/audit, and financial controls, and are critical to the efficient management of products and services provided to the customer. Managing change and ensuring superior performance are the goals of REK’s quality system. A key to success is the ability to address non-conformance issues with employees in a manner that is conducive to responsive problem resolution, and which provides for development of Corrective Action Plans (CAPs). These plans include documented definition of the problem or improvement opportunity; a determination of who is responsible to take action; investigation into the problem or improvement; a determination of the corrective or preventative action to be taken; and documentation of that action along with feedback. Paramount to identifying problems or improvements is the management of follow-up efforts. The CAP additionally provides a follow-up schedule for taking action on problems and improvements, and ends with a management review of document changes to procedures that affect our product or services. The established REK quality management system will result in consistently high quality products and services with clear and concise methods for problem resolution. Following formal procedures will ensure that employees and management work closely to significantly reduce risk associated with making procedural changes impacting customer products and services. Continuous feedback enables responsive problem and improvement solutions, quality awareness, and the completion of high quality products or services at low risk.